<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Rob's Perspective</title>
	<atom:link href="http://rba3.putblog.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://rba3.putblog.com</link>
	<description>Short papers on Information Design, Business Forms, Procedure Manuals, Usability and other subjects</description>
	<lastBuildDate>Sun, 17 May 2009 12:31:08 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.2</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<xhtml:meta xmlns:xhtml="http://www.w3.org/1999/xhtml" name="robots" content="noindex" />
	<div align="center">
<!--ZOOZ-->
<script type="text/javascript"><!--
google_ad_client = "pub-0505366224473744";
/* 468x60, created 8/21/09 */
google_ad_slot = "5799286282";
google_ad_width = 468;
google_ad_height = 60;
//-->
</script>
<script type="text/javascript"
src="http://pagead2.googlesyndication.com/pagead/show_ads.js">
</script>
</div>				<item>
		<title>Forms Management—its importance to Knowledge Management</title>
		<link>http://rba3.putblog.com/2009/05/06/forms-management%e2%80%94its-importance-to-knowledge-management/</link>
		<comments>http://rba3.putblog.com/2009/05/06/forms-management%e2%80%94its-importance-to-knowledge-management/#comments</comments>
		<pubDate>Tue, 05 May 2009 18:12:17 +0000</pubDate>
		<dc:creator>robbarnettaus</dc:creator>
				<category><![CDATA[Form design]]></category>
		<category><![CDATA[Forms Management]]></category>
		<category><![CDATA[Knowledge Management]]></category>

		<guid isPermaLink="false">http://rba3.putblog.com/?p=170</guid>
		<description><![CDATA[Why forms &#8216;knowledge&#8217; is important
Much organisational ‘knowledge’ originates with forms and forms data often comes from form-filler’s ‘knowledge’.
Bad design blocks ‘knowledge’ extraction. If a form’s data doesn’t INFORM, it isn’t ‘information’, just misinformation and misinformation means poor corporate ‘knowledge’.
Forms knowledge sharing—a two way process
The questions on the form are based on the organisation’s knowledge of what [...]]]></description>
		<wfw:commentRss>http://rba3.putblog.com/2009/05/06/forms-management%e2%80%94its-importance-to-knowledge-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Procedures – Handling choices within a choice</title>
		<link>http://rba3.putblog.com/2009/04/12/procedures-%e2%80%93-handling-choices-within-a-choice/</link>
		<comments>http://rba3.putblog.com/2009/04/12/procedures-%e2%80%93-handling-choices-within-a-choice/#comments</comments>
		<pubDate>Sun, 12 Apr 2009 12:40:28 +0000</pubDate>
		<dc:creator>robbarnettaus</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://rba3.putblog.com/?p=155</guid>
		<description><![CDATA[One of the biggest problems faced by writers of procedure manuals is the way complex choice decisions are handled. How do you document complex choice situations, often when there are choices within choices or perhaps multiple choices at a single branching point? Even easy to use methods such as PlayScript, which we recommend, has difficulty [...]]]></description>
		<wfw:commentRss>http://rba3.putblog.com/2009/04/12/procedures-%e2%80%93-handling-choices-within-a-choice/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Failure to Learn &#8211; Anthony Hopkins &#8211; Lessons for IT and forms management</title>
		<link>http://rba3.putblog.com/2009/04/08/failure-to-learn-anthony-hopkins-lessons-for-it-and-forms-management/</link>
		<comments>http://rba3.putblog.com/2009/04/08/failure-to-learn-anthony-hopkins-lessons-for-it-and-forms-management/#comments</comments>
		<pubDate>Wed, 08 Apr 2009 01:45:46 +0000</pubDate>
		<dc:creator>robbarnettaus</dc:creator>
				<category><![CDATA[Business Process]]></category>
		<category><![CDATA[Computer Systems]]></category>
		<category><![CDATA[Data collection]]></category>
		<category><![CDATA[Error analysis]]></category>
		<category><![CDATA[Form design]]></category>
		<category><![CDATA[Forms Management]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Language]]></category>
		<category><![CDATA[Legislation]]></category>
		<category><![CDATA[Procedure Manuals]]></category>
		<category><![CDATA[Programming]]></category>
		<category><![CDATA[Public-use forms]]></category>
		<category><![CDATA[Questionnaire]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Usability]]></category>
		<category><![CDATA[Web development]]></category>

		<guid isPermaLink="false">http://rba3.putblog.com/?p=135</guid>
		<description><![CDATA[After forty plus years in the business I&#8217;m still amazed at how many IT people think forms and procedures are unimportant.
Go to a meeting and talk to analysts and as soon as the subject comes up their eyes glaze over as if it is too childish to discuss. When we tell them we design forms [...]]]></description>
		<wfw:commentRss>http://rba3.putblog.com/2009/04/08/failure-to-learn-anthony-hopkins-lessons-for-it-and-forms-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>eForms Business Processes</title>
		<link>http://rba3.putblog.com/2009/04/01/eforms-business-processes/</link>
		<comments>http://rba3.putblog.com/2009/04/01/eforms-business-processes/#comments</comments>
		<pubDate>Wed, 01 Apr 2009 05:16:24 +0000</pubDate>
		<dc:creator>robbarnettaus</dc:creator>
				<category><![CDATA[Business Process]]></category>
		<category><![CDATA[Programming]]></category>
		<category><![CDATA[Workflow]]></category>
		<category><![CDATA[Electronic forms]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://rba3.putblog.com/?p=108</guid>
		<description><![CDATA[
Electronic forms:
examine the business processes first
 
Little has changed in 40 years
The first computer system I worked with was 40 years ago and it started out as a disaster.  The developers had put all their effort into the computer system logic and programming, and in those distant times with programming in machine language and data entry [...]]]></description>
		<wfw:commentRss>http://rba3.putblog.com/2009/04/01/eforms-business-processes/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Public-use form burdens</title>
		<link>http://rba3.putblog.com/2009/03/28/public-use-form-burdens/</link>
		<comments>http://rba3.putblog.com/2009/03/28/public-use-form-burdens/#comments</comments>
		<pubDate>Sat, 28 Mar 2009 05:02:44 +0000</pubDate>
		<dc:creator>robbarnettaus</dc:creator>
				<category><![CDATA[Downsizing]]></category>
		<category><![CDATA[Error analysis]]></category>
		<category><![CDATA[Political correctness]]></category>
		<category><![CDATA[Language]]></category>
		<category><![CDATA[Public-use forms]]></category>

		<guid isPermaLink="false">http://rba3.putblog.com/?p=102</guid>
		<description><![CDATA[We must never underestimate the psychological burden of forms. Confusion is a common problem, especially when questions are replaced by cryptic field captions that the user doesn’t understand. There’s a tendency for people to panic, especially if they are elderly. We’ve done extensive research with aged people. Most had 60 or more years experience in [...]]]></description>
		<wfw:commentRss>http://rba3.putblog.com/2009/03/28/public-use-form-burdens/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Electronic forms warning</title>
		<link>http://rba3.putblog.com/2009/03/25/electronic-forms-warning/</link>
		<comments>http://rba3.putblog.com/2009/03/25/electronic-forms-warning/#comments</comments>
		<pubDate>Wed, 25 Mar 2009 04:40:16 +0000</pubDate>
		<dc:creator>robbarnettaus</dc:creator>
				<category><![CDATA[Electronic forms]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Form design]]></category>

		<guid isPermaLink="false">http://rba3.putblog.com/?p=97</guid>
		<description><![CDATA[Electronic forms: a warning from the past
Designing a public-use form involves a lot more analysis than what you would often need for an in-house form. In 1994, the theme for the Business Forms Management Association’s Annual Symposium was ‘Technology Transforms Tradition’. Yet how often have we found ourselves overcome and bound by both technology and [...]]]></description>
		<wfw:commentRss>http://rba3.putblog.com/2009/03/25/electronic-forms-warning/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Public use forms &amp; user empathy</title>
		<link>http://rba3.putblog.com/2009/03/22/public-use-forms-user-empathy/</link>
		<comments>http://rba3.putblog.com/2009/03/22/public-use-forms-user-empathy/#comments</comments>
		<pubDate>Sun, 22 Mar 2009 04:28:28 +0000</pubDate>
		<dc:creator>robbarnettaus</dc:creator>
				<category><![CDATA[Form design]]></category>
		<category><![CDATA[Language]]></category>
		<category><![CDATA[Literacy]]></category>
		<category><![CDATA[Quality]]></category>
		<category><![CDATA[Readability]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[Public-use forms]]></category>
		<category><![CDATA[Testing]]></category>
		<category><![CDATA[Usability]]></category>

		<guid isPermaLink="false">http://rba3.putblog.com/?p=93</guid>
		<description><![CDATA[Designing a public-use form involves a lot more analysis than what you would often need for an internal form. In examining communication issues, you need to place emphasis on all the individuals involved. To produce the ideal form, you have to attempt to place yourself in the position of the various people involved.
That’s a pretty [...]]]></description>
		<wfw:commentRss>http://rba3.putblog.com/2009/03/22/public-use-forms-user-empathy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Quality forms &amp; market hype</title>
		<link>http://rba3.putblog.com/2009/03/20/quality-forms-market-hype/</link>
		<comments>http://rba3.putblog.com/2009/03/20/quality-forms-market-hype/#comments</comments>
		<pubDate>Fri, 20 Mar 2009 04:16:50 +0000</pubDate>
		<dc:creator>robbarnettaus</dc:creator>
				<category><![CDATA[Form design]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Plain language]]></category>
		<category><![CDATA[Printing]]></category>
		<category><![CDATA[Quality]]></category>
		<category><![CDATA[Usability]]></category>

		<guid isPermaLink="false">http://rba3.putblog.com/?p=89</guid>
		<description><![CDATA[Don’t be mislead by printing industry and market research hype

In this paper I’d like to deal with one of the much heralded buzz words of the late 20th Century—Quality Assurance—a faddish term often used to convince an unwary buyer into thinking that a product is better than it really is.
Quality is important and I’m not [...]]]></description>
		<wfw:commentRss>http://rba3.putblog.com/2009/03/20/quality-forms-market-hype/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Good form design TEAMWORK</title>
		<link>http://rba3.putblog.com/2009/03/12/good-form-design-takes-teamwork/</link>
		<comments>http://rba3.putblog.com/2009/03/12/good-form-design-takes-teamwork/#comments</comments>
		<pubDate>Thu, 12 Mar 2009 03:50:33 +0000</pubDate>
		<dc:creator>robbarnettaus</dc:creator>
				<category><![CDATA[Form design]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://rba3.putblog.com/?p=76</guid>
		<description><![CDATA[The importance of good design has been known for many years. Charles O. Libby, writing in the May 1953 edition of The Office, had this to say:

“The forms analyst who writes on form design often assumes a wisdom which could hardly exist. In many articles our hero appears to know all about any form, its [...]]]></description>
		<wfw:commentRss>http://rba3.putblog.com/2009/03/12/good-form-design-takes-teamwork/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Forms trapped in antiquity</title>
		<link>http://rba3.putblog.com/2009/03/08/are-your-forms-trapped-in-the-cobwebs-of-antiquity/</link>
		<comments>http://rba3.putblog.com/2009/03/08/are-your-forms-trapped-in-the-cobwebs-of-antiquity/#comments</comments>
		<pubDate>Sun, 08 Mar 2009 02:35:11 +0000</pubDate>
		<dc:creator>robbarnettaus</dc:creator>
				<category><![CDATA[Computer Systems]]></category>
		<category><![CDATA[Error analysis]]></category>
		<category><![CDATA[Form design]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Usability]]></category>

		<guid isPermaLink="false">http://rba3.putblog.com/?p=65</guid>
		<description><![CDATA[
Are your forms trapped in the cobwebs of antiquity? 
 


In 1454 Hans Gensfleisch (alias Johann Gutenberg) printed a form for the granting of indulgences that was designed around the limitations of the letterpress printing of his day. As printing technology improved, forms became more common, but still the limitations of letterpress drove the designs. Unfortunately for [...]]]></description>
		<wfw:commentRss>http://rba3.putblog.com/2009/03/08/are-your-forms-trapped-in-the-cobwebs-of-antiquity/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	<div align="center">
<!--ZOOZ-->
<script type="text/javascript"><!--
google_ad_client = "pub-0505366224473744";
/* 468x60, created 8/21/09 */
google_ad_slot = "5799286282";
google_ad_width = 468;
google_ad_height = 60;
//-->
</script>
<script type="text/javascript"
src="http://pagead2.googlesyndication.com/pagead/show_ads.js">
</script>
</div>			</channel>
</rss>
